Granguai's Shipping Policy

1.How long does it takes to arrange the shipment ?  

Nomarlly, the orders may takes 2-3 working days to process before they are shipped.It takes about 1 working day to collect and pack the products from your order list. If something is out of stock, it will cost 1-2 working days to pick up those products from warehouse.

Please note that during the holidays the mentioned time may vary.

 

2.Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

 

3.Do you ship internationally ?

Yes, from now our products are available for 30 countries.

Asia:

Singapore, Japan, South Korea, India,  Malaysia,Thailand,  China(only available for SAR):Hongkong,Macau

Europe:

France, Spain, Germany, United Kingdom, Italy, Sweden, Norway, Switzerland, Austria, Poland, Netherlands, Belgium, Denmark, Finland, Greece, Ireland, Portugal, Ukraine

Oceania

Australia, New Zealand

North America

Canada, United States, Mexico

 

4.How much and how long does it takes to receive my products?

Asia(except HK&Macao),Europe:

  • Standard Shipment:10-20 days (Cost depends on weight)

          0-500gram:$6                   

          501-1000gram:$8

  • Express Shipment: 7-12days(Cost depends on weight)

         0-500gram:$13         

         501-1000gram:$18

HK&Macao:

  • Express Shipment: 7-12days(Cost depends on order price)

         0-$24.99:$8         

         More than $25: $0

Oceania&North America(except the United States)

  • Standard Shipment:10-20 days (Cost depends on weight)

          0-500gram:$8                 

          501-1000gram:$10

  • Express Shipment: 7-12 days(Cost depends on weight)

         0-500gram:$16         

         501-1000gram:$20

the United States

  • Standard Shipment:10-20 days (Cost depends on weight)

          0-500gram:$6                

          501-1000gram:$8

  • Express Shipment: 7-12 days(Cost depends on weight)

         0-500gram:$13        

         501-1000gram:$18

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

5.How will I know my order has shipped ?

You will receive a shipping confirmation email once your order is ready to ship.

 

If you have any questions, please feel free to contact us via email: granguai @gmail.com